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Awaiting Order Arrival

I placed my order. When will it ship?

Orders are typically processed and shipped within 2–5 business days. Once your order ships, you will receive a tracking number via email. Delivery times may vary depending on your FFL dealer's location.

I haven't received my order. What should I do?

First, check your tracking number sent to your email. If tracking shows no movement for more than 5 business days, contact our support team at [email protected] or reach us on Telegram @TRFSUPPORT and we'll investigate immediately.

My tracking shows delivered but my FFL dealer hasn't received it. What do I do?

Contact your FFL dealer directly first, as packages are sometimes held at the receiving dock. If the issue persists, reach out to us within 48 hours of the delivered status and we will open a carrier investigation on your behalf.

Can I change my FFL dealer after placing my order?

FFL dealer changes can be accommodated if your order has not yet shipped. Contact us as soon as possible at [email protected] with your order number and the new dealer's FFL license information.

What if my order is delayed?

Delays can occur due to carrier backlogs, weather, or FFL processing times. If your order exceeds the estimated delivery window, contact our team and we will provide a status update within 24 hours.

Ordering & Payment

What payment methods do you accept?

We accept credit/debit cards, wire transfer, and Zelle. All transactions are processed securely. Payment must be completed before your order is processed and shipped.

What is your return policy?

Due to federal regulations, all firearm sales are final once the transfer has been completed at your FFL dealer. Non-firearm items such as accessories, optics, and gear may be returned within 30 days of delivery in unused, original condition. Contact us at [email protected] to initiate a return.

Is my payment information secure?

Yes. All payments are processed through a fully encrypted, secure checkout. We do not store your payment details on our servers.

Can I cancel or modify my order after placing it?

Orders can be cancelled or modified within 24 hours of placement, provided they have not yet shipped. Contact us immediately at [email protected] or via Telegram @TRFSUPPORT with your order number.

Do you offer financing or payment plans?

We currently do not offer financing. All orders must be paid in full before processing. We accept credit card, wire transfer, and Zelle for your convenience.

After sales

What is your return policy?

Due to federal regulations, all firearm sales are final once the transfer has been completed at your FFL dealer. Non-firearm items such as accessories, optics, and gear may be returned within 30 days of delivery in unused, original condition. Contact us at [email protected] to initiate a return.

My firearm arrived damaged. What should I do?

Document the damage immediately with photos before accepting the transfer from your FFL dealer. Contact us within 48 hours at [email protected] or via Telegram @TRFSUPPORT with your order number and photos. We will work with you to resolve the issue as quickly as possible.

I received my order after getting a refund. What can I do?

If you received a refund and your order subsequently arrived, please contact us immediately at [email protected]. Do not complete the FFL transfer until the matter is resolved. We will advise you on the appropriate next steps.

I haven't received my order. What should I do?

Check your tracking number first. If there has been no movement for more than 5 business days, contact our team at [email protected] or @TRFSUPPORT on Telegram with your order number and we will launch an investigation with the carrier.

Do you offer a warranty on firearms?

All firearms we carry are covered by the manufacturer's warranty. If you experience a defect or malfunction, contact the manufacturer directly with your proof of purchase. Our team can assist you in locating the correct warranty contact if needed.

Refund

Can I get a refund if I change my mind after placing an order?

If your order has not yet shipped, you may request a cancellation and full refund within 24 hours of purchase. Once the order has shipped or the FFL transfer has been completed, the sale is considered final and no refund will be issued.

What happens if my order is lost in transit?

If your order is confirmed lost by the carrier, we will issue a full refund or arrange a replacement shipment at no additional cost. Contact us at [email protected] with your order number and we will handle the claim on your behalf.

Will I be refunded if my background check is denied?

Yes. If your NICS background check is denied and the FFL transfer cannot be completed, you will receive a full refund minus any FFL dealer fees that may have been charged. Refunds in this case are processed within 5–10 business days.

What if I was charged incorrectly?

If you believe there was an error in the amount charged, contact us immediately at [email protected] with your order number and a screenshot of the charge. We will review and correct any billing discrepancies within 48 hours.

How will my refund be returned to me?

Refunds are returned using the same payment method used at checkout. Credit card refunds take 5–10 business days. Zelle and wire transfer refunds are typically processed within 2–3 business days after approval.